Need a hand with Sous Chef? Browse common questions below, or email us directly — a real person reads every message.
Sign-in issues, syncing recipes across devices, restoring a purchase.
Saving recipes, building meal plans, generating shopping lists.
App crashes, slow loading, or a feature not working as expected.
Make sure you're signed in with the same account on both devices, and that you have an internet connection. Open Settings → Account and pull down to force a manual sync. If it still doesn't sync after a minute, try signing out and back in.
Subscriptions are managed through the App Store, not inside Sous Chef. On your iPhone or iPad, go to Settings → [your name] → Subscriptions, select Sous Chef, and choose Cancel. Access continues until the end of the current billing period.
Open the app and go to Settings → Restore Purchases. This re-syncs your App Store purchase with your account. If it's still missing after that, email us with the email address used for the purchase and we'll sort it out.
Force-close and reopen the app first. If it keeps happening, check Settings → General → About for updates, or update from the App Store. Still stuck? Email us with your device model and iOS version and describe what you were doing when it happened — that helps us fix it fast.
Recipes you've already saved are available offline. Search, new suggestions, and syncing require an internet connection.
Go to Settings → Account → Delete Account inside the app. This permanently removes your saved recipes, lists and profile. You can also email us to request deletion — see our Privacy Policy for details.
We'd love to hear it. Email us a short description of what you're trying to do — real requests shape our roadmap more than anything else.
Email osamaapps96@gmail.com with your device model, app version, and a short description of the issue — screenshots help too. We read every message.